Privacy Policy

Ascend Collective Studio (“Ascend Collective,” “we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, website, and related services (collectively, the “Services”).

By accessing or using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

Name
Email address
Phone number
Billing address
Account login credentials
Class bookings, attendance, and purchase history

Payment Information

Payments are processed securely through third-party payment processors (such as Stripe). Ascend Collective does not store or have access to your full credit or debit card numbers.

App & Usage Data

Device type and operating system
App usage activity (such as bookings and cancellations)
Log data and analytics to improve app performance

2. How We Use Your Information

We use your information to:

Provide and manage class bookings, memberships, and services
Process payments and enforce cancellation policies
Communicate important updates, confirmations, and reminders
Improve our studio operations, app experience, and customer service
Comply with legal and regulatory obligations

3. Sharing Your Information

We do not sell or rent your personal information.

We may share information only with:

Trusted third-party service providers that support our operations (booking software, payment processors, email or messaging services)
Legal authorities if required by law or to protect our rights and safety

All third-party providers are required to safeguard your information and use it only for authorized purposes.

4. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information. While no system can be guaranteed to be 100% secure, we work with reputable platforms and providers to minimize risk.

5. Your Choices & Rights

You may:

Access or update your account information through the app
Opt out of promotional communications at any time
Request deletion of your account by contacting us

Please note that certain information may be retained as required for legal, accounting, or operational purposes.

6. Children’s Privacy

Ascend Collective’s Services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

7. Third-Party Links

Our app or website may contain links to third-party services. We are not responsible for the privacy practices of those third parties and encourage you to review their policies separately.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted within the app or on our website with a revised effective date. Continued use of the Services constitutes acceptance of the updated policy.